Terms and Conditions - Isbjørn Hot Tubs

Terms and Conditions

In order to keep our quality standard high, in principle* we always deliver with our own transport to the final location in your garden, provided that there is sufficient space and the paths are paved.

We think this is important for the following reasons:

No transport damage;
We can schedule the delivery in consultation at times that you can free up time;
Punctual fulfillment of agreements made, 'everything in our own hands';
Delivery by someone who has knowledge and experience with Hot tubs and who can assist you if necessary;
Remaining payment on delivery in accordance with the method laid down in the order confirmation**

We can also keep our quality levels high internationally by means of combi-rides. We are not always the cheapest, but you can be sure that you will receive the promised goods in accordance with the agreements made.

*If a passage is narrower than 110 cm wide or if there are other obstacles (fence, wall, stairs, etc.) that obstruct the passage, please contact us in advance.

** No delivery will be made without payment of the remaining amount upon delivery. If the agreed payment method is deviated at the last minute, we unconditionally reserve the right to postpone delivery until further notice so that we are able to trace the correct receipt.

We think it is important that you can really enjoy yourself after purchasing a Hot Tub without any problems. Isbjørn therefore provides a standard 2-year manufacturer's warranty on all hot tubs, whereby the instructions must of course be observed. Every week there may be problems or backorders - if any - are dealt with and settled.

If you have a complaint about a hot tub purchased and delivered before 04-02-2019, you can email your complaint to serviceisbjorn@hotmail.com, Eurotubs Beheer will handle your complaint. The concept "Isbjørn" was taken over as of 04-02-2019 (no company takeover). So if you have a service request / complaint about a hot tub delivered after 04-02-2019, please fill in the form below. Once we have received your complaint, we will send you a confirmation within 24 hours.

Report your complaint here

Telephone *